man where did you go?

the past few weeks have been rather quiet around here i know.  and for that i apologize.  i’ve found myself consumed with a few projects.  and it all started because i was bored.  during the holidays things usually slow down around here.  I had that project with the 24 hour Christmas channel, but once that was done and running.. i was sitting around thinking ok now what?

This is the point in time when i usually go out of my cave and socialize with the common folk type.  For example, i’ll watch the sales assistants and see how they are using the equipment, and find better ways for them to use it.  A good example was seeing that they throw away about 90% of the faxes that come into the system or forward the ones that do come in to the apporiate person by hand.  I took this information and converted the fax system to an efax system.  So this time i was watching the sales people again and saw how they were using the phones.  I then decided to make some changes to our phone system.  This upgrade gave me the ability to collect SMDR data.  So now with the SMDR data, i was able to see who’s calling IN, OUT, how long, the cost of the call, what lines are being used etc etc.  i then began takign a closer look at our bills and comparing.  The more i dig into it, the more shocked i became. 

The end result- there’s got to be an better way to do this.  So this has become my current quest.  Getting rid of an entire demark full of POTS lines, converted the copper to a digital PRI, getting a PRI card installed into our system and getting our phone charges under control.  It’s just amazing when we are paying over $1,200 a month for toll free charges and $2,500 for access charges, another 300 for other line charges with a grand total of almost 3,000 a month.  Yeah.. we can fix this.